PBNJ Marketing Blog

They say that people are going to start using Facebook instead of Google to do their searches.  Maybe I’m behind in the updates on businesses but i would probably guess that these two giants will merge one day.

Read more on this here

I used to wonder why I got invitations, game gifts, friend request, and all of the other requests that you send out in Facebook during the workday. Everyone is on at work and “visiting” Facebook. I play on Facebook as well so I can’t say anything bad about it. I’ve actually had to ween myself off of it because I was spending 1 hour every morning plowing, harvesting, seeding, or feeding the damn fish. TOO MUCH!

Check out these results from the article above:
Business Traffic and Bandwidth

Top five websites visited by businesses:

* 1. Facebook – 6.8 per cent of all traffic
* 2. Google – 3.4 per cent of all traffic
* 3. Yimg (Yahoo!’s image server) – 2.8 per cent of all traffic
* 4. Yahoo – 2.4 per cent of all traffic
* 5. Doubleclick – 1.7 per cent of all traffic

Top five business bandwidth sites:

* 1. YouTube – 10 per cent of all bandwidth used
* 2. Facebook – 4.5 per cent of all bandwidth used
* 3. Windows Update – 3.3 per cent of all bandwidth used
* 4. Yimg (Yahoo!’s image server) – 2.7 per cent of all bandwidth used
* 5. Google – 2.5 per cent of all bandwidth used

WOW! I wouldn’t be surprised that many companies are going to start blocking Facebook from their Internet Access.

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A recent article in Advertisers Age about Pepsi’s new campaign targeting Hispanics is laughable. You can read the article by clicking here.

‘Yo Sumo’ which translated means ‘I Add’ and definitely not even close to the ‘I count’ tag line that they were hoping to capture. This campaign is laughable at best. As I read the positive and negative comments regarding this campaign, I wonder if big brands and ad agencies will ever “get it”. ‘Yo Cuento’ in spanish is as a clever as “I add” in English. I wonder if looking at it from that point of view, would Pepsi move forward with this campaign.

Then you stick a personality who is hispanic but gets by when speaking in spanish. There are several well-known personalities that speak spanish. If you are targeting the hispanic population, select someone who can speak both well and fluently. “We felt the Hispanic consumer needs to go beyond simply being counted, and count,” said Martha Bermudez, Pepsi’s senior marketing manager, multicultural marketing. Thank you for thinking of our community but don’t do something ridiculous and screw up the translation Ms. Bermudez. With the high ranking position that you hold, this should have been a big RED FLAG unless you yourself just ‘gets by’ with your spanish language literacy.

One more thing before I get off my soap box, this has nothing to do with not giving Hispanics enough credit or talking “down” to them. This campaign represents how disconnected Pepsi is to their target market. Maybe it’s time to try a new agency?

Yo soy hispano y yo cuento!

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I will admit that I am a fan of Google Reader. I have my keywords added and every morning I have several articles to peruse. Several articles have been publicized on how to use social marketing or social media to brand your product to increase sales, on what to avoid doing, on what you should be doing, and several on “We are the best at it” so we can help you do all of these things. Every one has their recipe and, is one better than other, could be. I believe that for each opportunity comes a different recipe. A little bit more here and a little bit more there. A higher temp to cook faster or you may only want a simmer. I know these analogies are terrible but I think it’s true.

Today I came across this article that deals with the 10 Essential Rules for Brands in Social Media by Taddy Hall from Advertisers Age. He points out some interesting facts if you are trying to sell your product utilizing Social Media and he even states that this is not an exact science.

Here are the steps for you to read:

1. The 1% Rule
In category after category, our data show that a small fraction of site visitors are responsible for a substantial portion of total site traffic. On average, the percentage of influential users (defined for our purposes simply as a visitor who’s subsequent sharing actions result in at least one additional site visitor) on a given site is 0.6% and rarely above 4%. However, these influencers regularly generate 20%-50% of total site traffic and an even higher share of conversion (defined however a site owner so decides). To make social media marketing effective, marketers have to identify and engage — and better recognize and reward — these super-influentials.

2. The 2-4X Rule
When it comes to conversion, visitors driven to a site by influencers are to to four times more likely to convert compared to visitors from other sources, such as display advertisements or paid search. That means your landing pages for people coming from shared links and social sites should reflect these visitors’ interests and offer enticing deals that will encourage them not only to convert but to share the deals with others.

3. The New Media/New Pipes Rule
In today’s socially driven internet, it matters far more what consumers do with your content than what you do with your content. What they say about your brand means more than what you say about your brand. Our data shows that content spread from consumer to consumer through word-of-mouth is far more powerful at driving brand preference and purchase intent than content distributed by the brand itself. This has profound implications in social media. To illustrate, if a brand puts content on its Facebook fan page, it is far less likely to go viral than if an influential consumer puts that very same piece of content on his or her page or posts it to a relevant community of enthusiasts.

4. The Martha Stewart Rule
Throw your own party; don’t just cater someone else’s! If you base your social campaigns in venues you don’t control — such as Facebook or YouTube — you may get great “attendance,” but data show it’s hard to convert and retain these party-goers. If your goals are anything beyond building brand awareness, it’s better to have a house of your own where friends can find you — such as your own branded social site, contest site, or customer forum.

5. The Power of “Weak Links” Rule
Influentials generally do have many direct “friends” and “followers,” but what makes them truly valuable is the number and relevance of their extended or indirect connections. As Albert-Laszlo Barabasi illustrated in “Linked,” you are far more likely to find your next job through a friend-of-a-friend than through an intimate contact. These “weak links” matter in the “real world,” and they matter even more online. A critical implication for marketers is the need to track the extended social graphs of their content if they are going to be able to understand and activate the dynamics of influence.

6. The Feed the Fire Rule
Consumers love to share relevant, engaging, useful, and entertaining content with their friends. Make it easy for them to find your content and make it easy for them to share your content. Ninety percent of internet pages have fewer than 10 links pointing to them — making them effectively unfindable. Avoiding this abyss of irrelevance requires more thought and effort than just pasting a sharing tool on your pages. It means actively syndicating and curating your content and distributing it not only through your brand’s social graph, but through the graphs of your most influential advocates and fans. Easy ways to do this include following/friending your influentials’ followers/friends and retweeting/posting content even if it’s not yours.

7. The More Things Change Rule
Our research consistently demonstrates that e-mail and IM remain popular ways to share content. So don’t throw out your old e-mail marketing methods just because Facebook and Twitter are the newest communication platforms du jour. The tried-and-true methods of getting customers to share links via e-mail and IM are still extremely valuable sources of traffic. Furthermore, incorporating social elements into your e-mail, such as incentives to share, can dramatically enhance an investment you’re already making.

8. Horse Before the Cart Rule
Success in social media happens when brands infuse their content with social dimensions (Facebook Connect, most notably), not when they simply stick their ads and content in social forums. In other words, if you want to succeed in social media, your brands and content need to have social attributes — content worth sharing, brands worth talking about, sites that encourage consumer participation and dialog. If your social strategy relies on advertising in social media, it’s probably better to hang on to your money.

9. The PR Pitfalls Rule
Blogger outreach and content seeding may be popular ways to get your message into the social world, but our data show that more than 90% of seeding has no material impact. Up to 5% gets some response, but less than 2% of seeding drives valuable traffic. In other words, if you can’t track efficacy of these efforts, don’t bother.

10. The Customer-Service Rule
Social marketing programs succeed when they provide a service to the consumer. Traditional media-planing processes that begin with reach and frequency targets are largely unhelpful in social media. Reach and frequency — as well as engagement, preference and conversion — are positive consequences of giving consumers content that is sufficiently relevant and useful that they propagate your message across their own social graphs. Focus on providing useful content and offers to your target audience and they will spread your messages for you.

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If you haven’t heard, Microsoft and Yahoo have been approved on a search and advertising deal announced last year. In a nutshell, Yahoo has agreed to use Microsoft’s algorithm for their search product. What does that mean exactly? Do I still optimize my website for all three search engines or do I just focus on Google and Bing? That seems to be the question of the hour according to many SEO professionals.

The project itself is in its infancy and there are a ton of details that need to be figured out. What elements will Yahoo keep for its search experience? What apps will they keep? Facebook and Flickr are huge apps for them so they will need to be integrated. As all these questions come up, one thing is clear, Yahoo will be powered by Bing but the user experience will be all Yahoo.

Even though we are talking about the “Big 3” en search engines, there are other contenders that are just as important. Did you know that YouTube is ranked number 2 in search? It would probably be a good idea to incorporate a video strategy to your search to capture some of that traffic.

So what other search engines are contenders? I have included a list below according to ComScore but among those listed, you will find Ask.com, AOL search (It is powered by Google but not necessarily provides the same results), craigslist even social media’s MySpace and Facebook.

Search is no longer up to the “Big 3” as people will search from the sites they spend the most time on. A well rounded search strategy needs to be more than just optimizing your website for Google, Yahoo and Bing. Incorporate social media and a video strategy to enhance search traffic to your website.

Do you have a search strategy? If so, who are the players that you optimize for?

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In the search engine marketing world, competition is fierce as companies fight for first page ranking on Google, Yahoo and Bing. Businesses look daily for web intelligence studies to help them through this process and when I come across one, I like to pass it on.
In a recent study done by Compete, a leading web analytics company, it was found that 94% percent of online shoppers do research before making their final purchase and 61% of online shoppers often use search engines. It was found that for apparel, 12% used search engines for their purchases. Shoppers relied on email marketing, branding (going to the brand’s website directly) and catalogs. Technology driven products i.e. cell phones, laptops, electronic devices, etc. do require more research from the consumer therefore the percentage of search engine usage rises to 45%.
Another interesting find is that more than 80 million consumers use comparison shopping sites such as Cnet and Yahoo Shopping for their online purchases. Many enjoy the product reviews and also the price comparison feature which is a big plus in these tough economic times.
With studies such as the one mentioned above, it is becoming easier for online retailers to identify where their marketing dollars should go. It is always a great feeling to see my clients excited about their investment results when our marketing research is dead on. To read more about this study, click here.

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